Notes from the gap between what a dashboard shows and what an account is actually doing — written for CS and RevOps teams inside AI chip companies, server OEMs, data centers, and cloud infrastructure.
A 78 reads "healthy" right up until the day it isn't. Why single-number scores miss the accounts most likely to walk — and what to watch instead.
AI Infrastructure MetricsFor AI chip companies and data centers, utilization curves say more about renewal risk than any support ticket ever will. Here's how to read them.
Growth & ExpansionCustomers rarely announce they're ready to grow. The adoption pattern usually tells you first — if you're tracking the right signal at the right time.
Channel & PartnersVARs and SIs often see account activity before you do. When a partner goes quiet, that silence is a lead indicator — not paperwork to catch up on later.