CS Pulse by AuctusAI — Stop Silent Churn Before It Costs You the Renewal

What CS Pulse Catches

Every account is living one of eight stories. Most teams can't tell which one until it's over.

CS Pulse recognizes the pattern while there's still time to change the ending.

Scenario 01 · Silent Churn

$3.2M

The account that looks fine — until it isn't

Health score: 78, "healthy." But the champion's gone quiet, a QBR got skipped, and a competitor is running a POC. A dashboard that only reads the number misses all of it.

CS Pulse Outcome Compound risk flagged 16 weeks before renewal. Full $3.2M retained.

Scenario 02 · Land & Expand

$1.2M → $4.8M

Growth windows most teams miss

A new customer lands at $1.2M for a single rack. Adoption velocity across the rollout tells you exactly when they're ready to expand — before they've even budgeted for it.

CS Pulse Outcome Three expansion waves in 12 months. 4x the original land value.

Scenario 03 · Crisis Recovery

2,495%

When 40% of a rack goes dark

A cooling failure takes a top account offline. The old playbook: a war room, finger-pointing, and a six-week scramble. CS Pulse has a faster one.

CS Pulse Outcome Recovery playbook fires within hours. Full ROI on the intervention: 2,495%.

+ 5 more story arcs — Expansion Champion · Competitive Displacement · Stalled Deployment · Seasonal Surge · Executive Sponsor Change

Demo Clip 02 · 59s

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Watch Silent Churn Get Caught

The behavioural layer flagged Cerebrix AI in October 2025; the KPI score only crossed at-risk 31 days later. The dated quotes behind the gap, the crisis_recovery arc, and $8.4M protected.

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The Operating Rhythm

From signal to action in hours — not at the next quarterly review

Not a dashboard you check once a quarter. A closed loop that watches, detects, acts, achieves the outcome, proves it worked — and learns from it before the next cycle.

01 / Watch

Every signal, every account

38 KPIs monitored continuously — chosen because they actually predict expansion and churn, not because they're easy to track.

02 / Detect

Patterns, not single alerts

A utilization drop plus a quiet champion plus a skipped QBR isn't three yellow flags — it's a pattern CS Pulse has seen before.

03 / Act

The right playbook, automatically

Your CSM's top actions for the day arrive ranked by dollar impact, with clear ownership — not buried in a report.

04 / Achieve

The outcome, booked

Renewal signed. Expansion closed. Crisis contained. The playbook doesn't end at "action taken" — it ends when the account is actually better off.

05 / Prove

A record, not a guess

Every intervention keeps what triggered it, what was done, and what it protected or grew — ready for the board.

06 / Learn

Sharper with every cycle

Every outcome — retained, expanded, or lost — retrains the model. Reinforcement learning recalibrates thresholds and playbook rankings against what actually worked, not what looked reasonable on paper. Then it feeds straight back into Watch.

Playbooks

Five playbooks, each with a trigger and an owner

No generic "engage the customer" advice. Every playbook fires on a specific threshold and hands your CSM a named next step.

14–21d SLA Stabilizer

Trigger: 5+ SLA breaches/month

90d Renewal Safeguard

Trigger: health below 70, renewal inside 90 days

60–90d Expansion Timing

Trigger: health above 80, usage above 80% of license

Demo Clip 03 · 54s

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A Playbook Firing, Start to Finish

A real approval on the same account: $8.4M proposed → approved with a named owner → sent → delivered. Then the two cycles it has already closed with a measured outcome.

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Built for Your Vertical

Every infrastructure business watches something different

CS Pulse adapts its health model to your vertical, then recalibrates monthly from your own outcomes.

AI Chip Companies

GPU workload adoption drives expansion.

GPU UtilizationTraining ThroughputInference Latency

Server OEMs

Deployment speed determines stickiness.

Time-to-First-WorkloadRMA RateConfig Accuracy

Data Centers

Capacity trajectory predicts growth.

PUEThermal ScoreCapacity Trend

Cloud Infrastructure

Consumption patterns reveal intent.

UptimeCompute Hour TrendsWorkload Diversity

AI Infrastructure

Workload performance signals expansion timing.

GPU Memory EfficiencyBatch ThroughputTraining Completion

Colocation

Partner channel health is revenue health.

Partner EngagementCo-selling PipelineQBR Frequency

Channel & Partners

Get your VARs and SIs out of spreadsheets and onto your radar

Right now, partners run your accounts from their own spreadsheet, and you find out what happened after it's already happened. CS Pulse puts you both on the same page — no new tool for anyone to learn.

Partners get plain-language answers instantly — no training manual, no new login
They see health scores and next-best actions for their own portfolio, and nothing else
Channel health is its own pillar, because a partner gone quiet is often your earliest churn signal
An inactive VAR automatically triggers a recovery playbook and names an owner — no one has to notice first

Why channel silence is a churn signal →

Security & Trust

Enterprise-grade from day one — not an upgrade tier

Full data isolation, a complete audit trail, and validated data for every customer, on every plan — not a security tier you have to ask for.

Live

Your Data Never Touches Theirs

Every customer runs on an independent database schema — not a row-level filter hoping nothing leaks through. Real separation, not a setting.

Live

A Record of Everything, Automatically

Every API call, upload, and configuration change is logged with who did it and when — nothing happens off the books.

Live

Every Upload Checked Before It Lands

Files are schema-validated and isolated by customer the moment they arrive. No cross-customer access, ever.

Live

Bad Data Gets Flagged, Not Buried

Out-of-range numbers are surfaced for review — never silently folded into a health score you're about to act on.

Live

Sessions That Expire Like They Should

Inactivity detection and automatic expiry on every authenticated session. No dangling logins, no exceptions.

Coming Soon

The Right View for Every Role

CSMs see their accounts. Managers see the portfolio. Partners see only their own slice.

From the Blog

Signals, playbooks, and the metrics that actually predict renewal

What we're seeing across AI chip companies, server OEMs, and data centers — written for CS and RevOps, not for a whitepaper shelf.

Visit the Blog →

Churn Signals

The Health Score That Lied

A 78 reads "healthy" right up until the day it isn't. Why single-number scores miss the accounts most likely to walk — and what to watch instead.

6 min read AI Infrastructure Metrics

GPU Utilization Is Talking. Is Anyone Listening?

For AI chip companies and data centers, utilization curves say more about renewal risk than any support ticket ever will. Here's how to read them.

5 min read Growth & Expansion

The Expansion Window Nobody Puts on a Roadmap

Customers rarely announce they're ready to grow. The adoption pattern usually tells you first — if you're tracking the right signal at the right time.

5 min read

Get Started

See your own accounts through CS Pulse

Bring your data, or use ours. Account health scoring and revenue intelligence live in two weeks — no rip-and-replace, no commitment.

Demo Clip 04 · 18s loop

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Silent, Looping Teaser

A short muted loop down one account's journey canvas — trailing KPI health in blue, leading behaviour in amber, two recoveries in fifteen months. No narration needed.

Video unavailable — assets/videos/04-cta-teaser.mp4

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